Support

One developer, so answers take a day or two.

I bought Supporter and it is gone

Open the game, go to Settings and tap Restore purchases. This works on any device signed in to the same Apple Account, and it does not charge you again.

If it still does not come back, check that you are signed in to the Apple Account you bought it with. Purchases cannot move between Apple Accounts, which is Apple's rule and not something we can override. If you bought it on this account and it will not restore, email us with the purchase date and we will look into it.

I got a new phone and my progress is gone

Downcore stores your progress only on your device. There is no account and no cloud sync, which is why the game asks nothing of you when you install it. The trade-off is that progress moves only through an iPhone backup.

• If you restored the new phone from an iCloud or computer backup, your progress comes with it.
• If you set the phone up as new, the progress is not recoverable. We cannot restore it, because we never had a copy.
• Supporter is different and always comes back through Restore purchases, because Apple keeps that record.

I watched an ad and did not get my cores

The reward is granted only when the ad network reports that the ad finished. Closing it early, losing connection halfway, or an ad that fails to load will not pay out. Try again with a stable connection.

The button disappears once you have used your three for the day. The day rolls over at midnight UTC, not at your local midnight, so it can reset at an odd hour depending on where you live.

The daily run says I already played

The daily run gives one scoring attempt per day, and the attempt is spent when you start it, not when you die. That is deliberate: otherwise, quitting a bad run and restarting would make the leaderboard meaningless. The day rolls over at midnight UTC.

Supporters can replay the day's seed for practice, but only that first attempt scores.

Leaderboards or achievements are not updating

Both come from Apple's Game Center. Check that you are signed in under iOS Settings → Game Center, and that the game has a connection when a run ends. Scores submitted while offline are not queued.

If you think a score on a leaderboard is fake, email us. We can report it to Apple for removal, though the decision is theirs.

Delete my data

Deleting the app removes everything: progress, settings and the local run telemetry. There is nothing on a server of ours to delete, because there is no account. The full picture is in the privacy policy, and section 10 covers how to reach the data our providers hold.

Refunds

Refunds go through Apple, not us. Use reportaproblem.apple.com. We are happy to help you make the case, but we cannot issue the refund ourselves.

Still stuck

downcore.game@gmail.com. Tell us what happened, what you expected, and your device and iOS version. That is usually enough to find it.